Frequently asked questions (FAQ)
1. General information
What is the Krautzberger GmbH online store?
The Krautzberger GmbH online store is an exclusive platform for our registered business customers. Here you can browse our products, view prices and place orders.
Who can use the online store?
Only registered customers with an active Krautzberger GmbH account can make full use of the online store. You need a customer number and must be activated by us in order to gain full access. Without an activated account, you can search for parts, but you will not see any prices or delivery times.
2. Registration and account activation
How can I register for the online store?
To register, please complete the registration form on our website. After checking your details and your customer number, you will receive full access.
Why can't I see prices?
Prices, discounts and delivery times are only visible to registered and activated customers. Please make sure that your account has been activated by us. If not, please get in touch with your contact person.
How do I get a customer number?
You will be assigned a customer number by a Krautzberger employee when you make an inquiry and place an order. This customer number is required to grant you unrestricted access to the online shop.
3. Product search and categories
How can I search for products?
You can either search for products directly in the drawing or browse within the product categories. Please note that the search function is only available if you are logged into your account.
What is a drawing search?
The drawing search allows you to search for specific products and spare parts based on technical drawings. This function is particularly useful if you need exact specifications or components.
4. Prices, discounts and delivery times
How can I view my prices and discounts?
After activating your account, you will see your individual prices and discounts in your account area. These are automatically applied to all relevant products.
Where can I find information on delivery times?
Delivery times are displayed together with the prices and discounts as soon as your account is activated. This information is product specific and subject to availability.
5. Account management
What do I see in my account?
In your account you have access to your personal price list, your discounts, your contact persons at Krautzberger, as well as your watch lists and the status of your current and completed orders and inquiries.
How can I get in touch with my contact person?
Your responsible contact persons at Krautzberger GmbH are displayed in your account. You can reach them directly using the contact information provided.
6. Orders and inquiries
How can I place orders?
Once you have logged in to your account, you can select products and place orders directly via the online store. Your individual prices and discounts are automatically taken into account. A customer number is required for this.Can I view old orders?
Yes, you can view all your old and current orders and inquiries in your account area. This allows you to keep track of your purchase history at all times.
7. Further support
What should I do if I have technical problems?
If you have technical problems or questions about using the online store, please contact our customer service. You can find the contact details on our website or in your account area.
